Change Management Lead

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

THE OPPORTUNITY

The Retirement Operations Change Management and Learning Centre of Excellence is seeking a Change Management Lead to work in collaboration with Project Management, Canadian Retirement, and Operations to lead end-user adoption across transformational initiatives. This role will support enterprise change initiatives, responsible for strategically designing, developing, and implementing tailored change management strategies and plans to drive change commitment from awareness through to adoption.

• Develop comprehensive change management strategies and plans in collaboration with Operations, Retirement, Sales/Distribution, Communications, and Training.
• Conduct stakeholder assessments to determine the degree of stakeholder commitment, relative to the needs of the program, to inform how best to drive leadership and stakeholder commitment.
• Conduct change impact assessments to validate impacts and degree of change for all impacted groups, informing the change management approach, while providing guidance to program and business leadership regarding the stakeholder impact of any planned change.
• Collaborate with Communications and Projects Leads to ensure project progress and risks are communicated to all levels of management throughout the extent of the project.
• Lead business readiness, while ensuring post-launch support mechanisms are in place, with lessons learned used to drive continuous improvement.
• Collaborate with training leads to ensure impacted teams are trained in the lead up to go-live.
• Identify potential people-risks and anticipated points of resistance. Leverage insights to develop mitigation strategies and plan to proactively address the stakeholder resistance.
• Collaborate effectively with global stakeholders, project team members, vendors, shared services, and others to deliver quality solutions within project deadlines; remotely manage relationships.
• Collaborate with business and project leaders to socialize and influence project outcomes, with a focus on ensuring that changes and impacts are well understood by all impacted teams, and stakeholders are consistently prepared to successfully adopt to transformational change.