Change Management Specialist

at  Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The role of Change Management Specialist is to plan, develop and execute change management activities for CN’s Elevate Business Transformation Program (SAP S/4HANNA and other systems outside SAP).
The ideal candidate will work closely with the Change Management Team, different Business Functions, and I&T Stakeholders to ensure that people, process, and technology changes are prioritized, Change Management best practices are applied, and CN’s training and communication guidelines are followed to ensure adoption of the new ways of working.
The Change Management Specialist will report to the Senior, Change Manager and will play a key role in keeping all the stakeholder groups engaged and informed throughout the various releases of the Business Transformation Program.
Main Responsibilities

Stakeholder Engagement and Change Preparation

• Engage stakeholders at all levels of the organization (Executive, I&T, end users within management and unionized groups)
• Identify impacted stakeholders and conduct impact assessments
• Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
• Create risk mitigation tactics to minimize resistance
• Manage change network groups (Change Champions and Super Users)
• Liaise with other key groups at CN and externally (Support, business units and different functions such as Finance, Procurement and Supply Chain Management, etc.)
• Proactively identify people risks to enable successful change adoption and work collaboratively to develop and implement mitigation tactics

Training & Performance Support

• Collaborate with Learning and Development Specialist to conduct training needs assessment
• Support in the develop relevant training material for impacted stakeholders (job aids, presentations, system simulations, etc.)
• Conduct training sessions and gather participants feedback on training opportunities
• Ensure all the communication & engagement activities align with the training strategy

Communications

• Support leadership engagement activities
• Develop strategic communication plans to support client groups
• Draft communications and oversee review cycles and approvals
• Ensure the communication plan is up to date
• Distribute communications to internal audiences

EDUCATION/CERTIFICATION/DESIGNATION

• Bachelor’s Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field
• Change Management Certification (PROSCI)
• Experience in delivering within large scale ERP transformation implementations, preferable SAP *.
• Any designation for these above would be considered as an asset.

Competencies

• Demonstrates agility and drives change
• Knows the business and stays current on industry needs
• Sets direction and inspires others
• Communicates with impact
• Delegates and empowers others to create accountability
• Collaborates with others and shares information
• Demonstrates active listening
• Solves problems to create value

Technical Skills/Knowledge

• Advance proficiency in Microsoft Office 365 (Power Point, Excel, Access, etc.)
• Fluently bilingual both written and verbal (English, French)*
• Solid understanding of the logistics and transportation industry*
• Any knowledge for any of the above would be considered as an asset

Please refer the Job description for details