Channel Projects, Order Specialist - Inside Parameters

at  Schneider Electric

Job Description:

THIS JOB MIGHT BE FOR YOU IF YOU HAVE THE FOLLOWING SKILLS:

• Ability to work in a collaborative, high volume, fast paced, virtual team environment
• Ability to build an environment and relationship of trust and credibility with team and customers. Establish, developing and maintain rapport with key contacts internally and externally via a digital platform.
• Facilitates resolution of production, shipment scheduling, and/or invoicing problems of moderate complexity
• Ability to handle multiple projects using problem solving, attention to detail, strong time management, with organizational and prioritization skills
• Ability to diplomatically navigate/facilitate effective conflict resolution across multiple groups of varying backgrounds and generations
• Flexibility to positively adapt to the ever changing priorities for the immediate team, Schneider Electric and customer.
• Technical aptitude to learn the basics of SE Electrical Distribution Products ( e.g. panels, breakers, starters, switchboards), with the ability to comfortably work in Schneider Electric product selector and SE Advantage tools.
• Have strong communication (written and spoken) and interpersonal skills.
• Implement time management and organization skills: multi-tasking, planning and prioritizing.
• Uses standard business application software such as Microsoft Office.

Channel Projects, Order Specialist is accountable for the execution of post order conversion request from the distribution/channel partner who serves as the Project Manager of the order. Order Specialist, develops and maintains positive customer relations and coordinates with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner.
Order Specialist facilitates order maintenance and corrective action to address customers project needs. Order maintenance activities include but are not limited to: change orders; warranty claims; expedite request; shipping re consignments; coordination of services and system studies; freight claims; post-delivery quality issues; and claims resolution.
This customer facing role requires demonstrated account management and relationship development experience. Order Specialist, while assigned a primary area of responsibility is part of a regional team that is collectively responsible for the timely resolution of customer request. This position will require you to have the ability to work either Eastern or Central time zones.
Qualifications: