Chatbot Trainer & Designer

at  Fullscript

Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare’s best supplements — all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started.
Come build a healthier future with us.
As a Customer Success Chatbot Trainer*, you will utilize a third-party chatbot platform to write, train, monitor, and improve conversational support workflows. Under the Customer Support organization, you will report directly to the Knowledge Management Director and work collaboratively with other Fullscript stakeholders to provide a best-in-class chatbot experience for our customers.

• Daily monitoring and analysis of key performance indicators to identify and communicate trends and areas of improvement.
• Chatbot maintenance activities including conversation analysis for quality assurance purposes, training custom intents to improve accuracy, crafting new workflows to address unanswered topics, and updating workflows to reflect platform releases.
• Work closely with the AI Conversation Specialist to design and test API-integrated workflows that deliver personalized support experiences.
• Collect and action feedback collected from our Voice of the Customer program and other teams across the organization to ensure chatbot accuracy and customer satisfaction.
• Create and maintain a library of reference guidelines, standards, and workflows.