Chef(fe) de marché/Market Manager - CALVIN KLEIN

at  PVH

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Chef(fe) de marché/Market Manager - CALVIN KLEIN
English Job Description below.
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PVH est l’une des entreprises de mode les plus importantes et les plus admirées au monde, avec des consommateurs dans plus de 40 pays. L’entreprise compte parmi ses marques emblématiques Calvin Klein et TOMMY HILFIGER. Notre histoire remonte à 140 ans et repose sur la force de nos marques, de notre équipe et de notre engagement à faire avancer la mode pour le bien.
PVH reconnait sa responsabilité à incorporer des pratiques écoresponsables dans toutes nos activités et à jouer notre rôle dans la lutte mondiale contre le changement climatique.
L’entreprise est fondée sur un environnement de travail dynamique à rythme accéléré nourri par la passion, la créativité et l’esprit entrepreneurial. Par-dessous tout, nos associés incarnent nos valeurs fondamentales : individualité, partenariat, passion, intégrité et responsabilité.

DESCRIPTION DU POSTE :

Diriger toutes les activités requises pour atteindre les objectifs du marché assigné pour la marque Calvin Klein, y compris les objectifs de ventes et de profit, le service à la clientèle, les ressources humaines puisqu’elles sont en lien avec le perfectionnement et la rétention de l’équipe, la présentation visuelle, la maximisation des ventes potentielles, la paie et les dépenses opérationnelles, la prévention des pertes, le respect des politiques et procédures de l’entreprise et la présentation de la marchandise.

QUALIFICATIONS

• Minimum de 10 années d’expérience en gestion de boutique requises.
• Baccalauréat souhaité ; diplôme d’études secondaires/équivalent requis.
• Flexibilité requise pour les quarts de travail en soirée, fin de semaine et de nuit ; déplacements quotidiens requis.
• Excellentes compétences en matière de communication écrite / verbale en français et en anglais et de gestion du temps. Capacité à communiquer avec les clients et collaborer avec la direction.

POSITION SUMMARY:

To direct all activities required to achieve assigned market goals for the Calvin Klein brand, including sales and profit objectives, customer service, human resources as it relates to development and retention of team, visual presentation, maximizing sales potential, payroll and operating expenses, loss prevention, compliance with company policies and merchandise presentation.

QUALIFICATIONS

• Minimum of 10 years of retail store management experience required.
• Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
• Flexible schedule required including nights, weekends and overnights; daily travel is required.
• Excellent verbal/written communication in French and English, and time management skills. Able to communicate with customers and collaborate with executive leadership.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Responsible for staff performance and all activities for the Quebec market.
• Develop Store Managers to accomplish market / district’s objectives through recruitment, selection, coaching, career and succession pathing, retention and motivation.
• Ensure attainment of sales, payroll, operating expenses and inventory shortage goals for district.
• Meet or exceeds customer service objectives with emphasis on store team coaching and follow-up.
• Plan routine visits to stores; follow travel rotation as set by Regional Sales Manager.
• Ensures that merchandise is maintained to company standard, with emphasis on allocation, visual presentation, restocking and recovery.
• Act as a liaison between stores and District or Zone Vice President.
• Help to set priorities and direction for market with District Manager.
• Understand CK culture, ensures compliance with the brands core values and operational standards.
• Enforce the company policies and procedures.
• Convey company’s mission, vision, and strategic priorities.
• Additional responsibilities as assigned by District Manager or Zone Vice President.

PEOPLE RESPONSIBILITIES:

• Ensure CK customer service standards are being met and modeled.
• Adhere to Human Resources standards following general practices, minimizing exceptions and remaining objective.
• Recruit, selects, hires and develops diverse management level talent for the Market.
• Fill open positions with qualified candidates utilizing 30 days as goal – maintaining a talent pool.
• Assess, develops, educates, mentors and provides timely feedback and coaching on a regular and consistent basis.
• Hold teams accountable for achievement of results.
• Manage conflict.
• Empower and involves team in decision making process while guiding process.
• Receptive to feedback and fosters dialogue around solutions.
• Lead by taking calculated risks and manages through change and adversity.
• Maintain confidentiality and meets own commitments.

REVENUE GENERATION RESPONSIBILITIES:

• Share vision and plans execution of market / districts strategy in alignment with corporate, zone and regional initiatives.
• Is responsible for setting and attaining market sales and expense management goals.
• Driving quantifiable performance (LY, Plan, UPT, Conversion, Leverage, Inventory, Internal and External Operational Assessments).
• Educating store teams on reports, analysis of business trends and inventory opportunities.
• Analyze business reports consistently and develop strategy to maximize financial performance.

OPERATIONAL RESPONSIBILITIES:

• Prioritize workflow through successful planning and time management.
• Understand and comply with all company policy, procedures and operations.
• Maintain the highest level of security and safety awareness within the stores.
• Responsible for maintenance of the physical appearance and cleanliness of stores within market.
• Recognize problems, analyze causes, and generate alternatives and solutions.
• Adhere to deadlines, conducts pilots and provides pertinent feedback when necessary.
• Track and check for compliance of all company assigned training within the Market.
• Recommend ideas to improve standards and processes.
• Demonstrate ability to convey company expectations.

VISUAL, BRAND AND PRODUCT MANAGEMENT RESPONSIBILITIES:

• Ensure execution of all pricing strategies to achieve gross margin goals.
• Ensure that all stores in the market are merchandised according to visual guidelines; understands and holds teams accountable to the standards that are outlined by the store concept and the VMCS.
• Educate the teams on assessing visual directives and substituting product as needed; coaches teams to drive sales opportunities through adjustments to product placement.
• Communicate observations and opportunities regarding quality control through proper channels.
• Partner when necessary to manage store inventories.
• Ensure timely planning and execution of store seasonal concept.