Chief Concierge (Pre-Opening) at Regent Bali Canggu

at  Regent

Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.
Nestled on Bali’s spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.
Do you see yourself as Chief Concierge at Regent Bali Canggu?

GUEST EXPERIENCE:

• Ensure team members provide guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up.
• Collect, provide and maintain comprehensive updated knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, airline, transportation tickets, limousine rentals, sightseeing tours, spa services, sitters, florists, couriers, mail services, international calls and any other information of interest.
• Have the ability to foster a good guest relationship in a very short space of time.
• Be prepared and equipped to meet the diverse cultural needs of guests from around the world.
• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” by supporting any needs at the bell stand or the door while ensuring the lobby and Concierge area’s appearance reflect highly on the hotel and company.

WHAT’S THE QUALIFICATION?

• Minimum of five years’ experience in a five stars/luxury hotels and resorts.
• Minimum 2 years multi-property Chief Concierge experience or equal position.
• Bachelor’s degree in hospitality management or related field.
• Advanced Microsoft Office proficiency.
• Strong written and spoken English.
• Advanced PMS Opera skills.
• High-energy individual with a positive attitude.

Please refer the Job description for details