Chief of Staff, Chief Administrative Office

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Reporting to the U.S Bank Chief Administrative Officer, the Chief of Staff is responsible for enabling the execution of the Administration Office’s strategic priorities in partnership with senior management and business partners, portfolio management, business reporting and KPI dashboards, workforce, operational and business management of the division.
The CoS manages day to day operations, is the proxy to the CAO and management team ensuring decisions are aligned with investment priorities and operating model; and is an independent and objective sounding board in comparing, contrasting, and debating priorities, and facilitating commercial decisions across key stakeholders.

EXPERIENCE & PREFERRED SKILLS

• Bachelor’s degree required; advanced degree preferred.
• Experience in strategic planning and execution.
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
• Create and maintain cost-effective programs and expense management.
• Determine staff development needs and create appropriate action plans.
• Excellent understanding of project management principles.
• Proven leadership ability.
• Ability to set and manage priorities judiciously.
• Previous experience leading business transformation.
• Excellent leadership and relationship building skills.
• Create an environment that motivates and promotes high engagement and collaboration to achieve objectives.
• The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

JOB FUNTION AND RESPONSIBILITIES

• Strategic and Commercial Acumen – Has impressive intellectual horsepower and critical thinking skills and can be accretive to the existing senior team. Knowledgeable of emerging industry trends be able to clearly envision and communicate the future STCA roadmap for the business. Must be able to “deep dive” into the details and the business while staying focused on the big picture and be able to “connect the dots.” Skilled at sizing and prioritizing investment opportunities/ initiatives based on estimated impact, ease of implementation and potential risk. Applies sound judgment to business opportunities. Able to quickly integrate complex information and different points of view in problem solving exercises. Effectively probes for information critical to the decision at hand. Can quickly make effective decisions. Demonstrates new insights into situations.
• Executing Results – Exhibits a competitive drive to be #1 and settles for nothing short of this (does not see mediocrity as an option). Is not afraid to challenge the status quo; exhibits a mindset of creativity, innovation, and an energetic drive to succeed. Able to set, meet aggressive goals, and action plans, both as an individual and with a team. Comfortable pivoting from macro to micro issues, from helping shape the STCA strategy and transformation agenda through to the day-to-day details of launching/piloting new initiatives. Able to execute against multiple projects/workstreams and excel in a fast-paced environment with an evolving portfolio of transformation projects. Exhibits a highly disciplined approach to developing and executing initiatives that reflect the broader business objectives; able to incorporate key inputs from multiple stakeholder groups. Actively manages initiatives for impact.
• Leading Team – A proven leader to partner with CAO to be able to build, lead, motivate and retain a high performing team. Excels at leading through influence with senior executives and employees across the organization. Insightful about the talent the organization needs to be successful; recruits and develops people. Uses multiple methods to grow capability in the organization. Skillfully coaches and mentors’ others. Gets the best performance from people. Taps into people’s needs, interests and goals to motivate them to achieve. Inspires commitment from people and mobilizes teams toward high performance and goal achievement.
• Building Relationships and Using Influence – Has exceptional influencing skills; adept at driving organizational change through partnership, collaboration, and leadership rather than title or line authority. Strong communications and interpersonal skills and executive presence; highly credible with senior executives while also able to connect and build trust-based relationships with stakeholders at all levels of an organization. Able to sell ideas inside and outside the organization. Gains commitment, trust, and support from others by involving them in the thinking and the process. Exhibits both diplomacy and toughness during negotiations. Successfully guides the organization through change, while maintaining focus and intensity. This role is viewed as a change agent and builds a shared vision for change. Decisive yet inclusive; able to challenge and defend positions in a respectful way.
• Adaptability – Demonstrates appropriate flexibility in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments. Is persistent and stable, even during adversity. Is comfortable with ambiguity. Comfortable with taking risks to improve the business. Is neither risk averse nor reckless regarding risk-taking. Demonstrates prudent risk-taking. Open to risk-taking by others.

ESSENTIAL FUNCTIONS

• Participate in strategic and operational governance processes of the business organization as a member of the senior management team.
• Lead strategic and operational planning for the Administration Office to achieve business goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future organization.
• Develop strategies to support STCA and provides input into the formulation of the STCA strategy.
• Manages projects in the short and long-term priorities.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la