Chief Operating Officer

at  The Crossroads Center

The Crossroads Center is seeking a Chief Operating Officer (COO) who will offer leadership and strategic vision to our organization. The COO will implement operational, managerial, and administrative procedures, establish reporting structures, and enhance operational controls within the agency. This crucial leadership position is designed to drive results, stimulate growth, and boost the overall efficiency of the corporation.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear.
• The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. (The employee must occasionally lift and/or move up to 15 pounds).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

• Manage staff and provide leadership aligning with the agency’s business plan and overall strategic vision.
• Participate in growing and developing an industry-leading organization for the community we serve as a member of the Executive Leadership Team.
• Drive operational and financial results, working closely with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other key executive team members.
• Collaborate with the CFO to achieve favorable financial outcomes.
• Set challenging and realistic goals for growth, performance, and profitability.
• Lead the development, communication, and implementation of effective growth strategies and processes.
• Develop effective measurement tools to assess the efficiency and effectiveness of internal and external processes.
• Provide accurate and timely reports on the operational condition of the agency.
• Work with direct reports on budgeting, forecasting, and resource allocation.
• Collaborate with direct reports to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems, and agency policies designed to foster growth, profitability, and efficiency.
• Motivate and encourage team members at all levels to excel in their roles.
• Foster a growth-oriented, positive, and encouraging environment while ensuring team members and management adhere to agency policies, procedures, and guidelines.
• Support organizational efforts to raise capital, communicate The Crossroads Center brand, and effectively present information to interested parties.
• Support organization efforts to offer training programs for new and continuing in-service education for clinical personnel.
• Assess competencies of licensed staff and develop, update, and review clinical protocols and procedures related to patient care, ensuring consistent implementation across The Crossroads Center.
• Ensure continued adherence to internal and external protocols, policies, and procedures.
• Ensure medical areas at The Crossroads Center comply with state, federal, and local licensing requirements.
• Serve as the Compliance Officer and work closely with Human Resources to address any compliance issues when they arise.
• Perform other duties as assigned.