Child Maintenance Service Caseworker - Falkirk

at  Department for Work and Pensions

JOB SUMMARY

At The Child Maintenance Service (CMS), we welcome applications from everyone. We are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, Department for Work and Pensions (DWP), then this could be the career for you.

JOB DESCRIPTION

As the UK government’s largest public service provider, DWP support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.
CMS are a crucial part of DWP. We are responsible for all aspects of child maintenance in Great Britain and our objective is to get money to children, we do this through promoting financial responsibility, encouraging and supporting private maintenance arrangements and through the provision of a statutory maintenance service.
Our caseworkers are key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children. As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children’s futures.

WORKING ARRANGEMENTS

Whether you’re looking for part time or full time hours, we offer a variety of working patterns to suit your lifestyle.
You can choose to be contracted to work part-time or full-time hours within our standard operating hours, which are Monday to Friday 7:45am to 8pm and Saturday 8.45am to 5pm.
Full time employees will be contracted to work 37 hours per week (42 hours including meal breaks) and part-time employees will be contracted to work less. Flexible working patterns can be requested and will be considered on an individual basis. It depends on the business area if this can be accommodated.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery