Child Maintenance Service - Senior Design Lead

at  Department for Work and Pensions

JOB SUMMARY

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.
Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

JOB DESCRIPTION

The SEO Business Analyst’s main responsibilities are to lead and manage process improvements to both CMS’ business and system (I.T.) processes. Business Analysts will be required to deliver at pace, analysing as-is processes and complex data sets to identify opportunities to optimise business processes and performance.

They will be accountable/responsible for:

• Producing actionable recommendations using their strong analysis skills, presenting their findings to stakeholders with confidence
• Visible and effective leadership, mentoring and providing guidance to junior business analysts, fostering their professional growth and development
• Engaging effectively and leading the collaboration between multi-disciplinary teams to drive innovation and service improvements
• Collaborate closely with digital colleagues to support sprint planning activities, including development and testing of changes
• Planning, development and management of all business requirement gathering activities including the creation of user stories
• Communicating progress, issues and recommended resolutions to various forums and governance boards
• Accountable for the management of performance within their team, identifying potential risks to achievement and driving forward continuous improvement
• Act as a liaison between operational teams and technical teams to ensure alignment and successful delivery of changes
• Identifying gaps in training/learning products, and working with the L&D community to improve/develop
• Ensure all security matters are dealt with promptly and sensitively, in line with DWP policies and procedures
• Line management of 1 or 2 HEO’s may be required

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

They will be accountable/responsible for:

• Producing actionable recommendations using their strong analysis skills, presenting their findings to stakeholders with confidence
• Visible and effective leadership, mentoring and providing guidance to junior business analysts, fostering their professional growth and development
• Engaging effectively and leading the collaboration between multi-disciplinary teams to drive innovation and service improvements
• Collaborate closely with digital colleagues to support sprint planning activities, including development and testing of changes
• Planning, development and management of all business requirement gathering activities including the creation of user stories
• Communicating progress, issues and recommended resolutions to various forums and governance boards
• Accountable for the management of performance within their team, identifying potential risks to achievement and driving forward continuous improvement
• Act as a liaison between operational teams and technical teams to ensure alignment and successful delivery of changes
• Identifying gaps in training/learning products, and working with the L&D community to improve/develop
• Ensure all security matters are dealt with promptly and sensitively, in line with DWP policies and procedures
• Line management of 1 or 2 HEO’s may be require