Chromatography Data System Implementation & Training Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. Job Description

YOUR QUALIFICATIONS:

• Experienced knowledge of Chromeleon CDS
• Broad knowledge of chromatography instrumentation, such as HPLC, GC, IC & Mass Spec
• Good knowledge of Windows network environments, SQL Server and Oracle databases
• Organized demeanor with ability to prioritize and occasionally work under stress in a matrix corporation
• Customer-focused and professional demeanor
• Good interpersonal communication (written and oral) in English and preferably a second language
• Willingness to travel 50% or greater of working time over any 1-year period, focused primarily on the DACH region

• Deliver specialist services and consulting engagements for Chromeleon and Ardia Chromatography Data Systems including implementations, end-user training, administration training and implementation mentorship
• Develop, implement, and help deliver a training program to ensure that our customer’s learning and development strategy is aligned with the needs of the business. Identify and deliver improvements to training processes and documentation
• Project facilitation of regional and global projects, including detailed and time-bound project plans, timeline management and responsibility for communication of blocking issues
• Represent our team in a positive and professional manner in all engagements with Thermo Fisher Scientific customers, both external and internal
• Supply to customer allegiance by building strong customer relationships and promoting an excellent customer experience
• Help on continuous improvement through our Practical Process Improvement Business System