Chubb Studio Business Analyst

at  Combined Insurance

JOB DESCRIPTION

Chubb’s digital business is a purpose-built team focused on growing digital revenue and income. In 2022 the team grew premium significantly (>75%), while delivering an underwriting profit.
We’re winning and growing partnerships with leading digital brands, platforms, and super apps in financial services, e-commerce, travel, mobility, and other markets. We embed insurance through Chubb Studio, our award winning, digital technology and execution platform. Through it, we empower our partners to tailor insurance offerings and experiences to their customers seamlessly in their trusted interfaces leveraging our expertise and API stack. To date we have digitally insured tens of millions of policyholders worldwide, delivering peace of mind, paying claims, and serving as a critical financial backstop and lifeline for consumers, families, and small businesses.
Our digital business is built on, embedded within, and powered by Chubb, the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its product breadth and superior service, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and global footprint.

• Support plans and execution of Chubb Studio features and/or product/partner implementations by detailing requirements of the product and/or feature (e.g., facilitating journey mapping).
• Actively engage in or lead agile/scrum cadence activities including ceremonies, story grooming, Program Increment (PI) Planning, process modeling, testing activities, Quarterly Business Reviews, training, documentation, and additional support activities for various projects.
• Compare and contrast existing and required capabilities, determine necessary analysis activities (e.g., user flows) to define practical solutions, assist with the creation of prototypes, etc.
• Standardize and optimize current processes to enable system deployments, new features, new insurance products, value added services, claims, etc.
• Connect process efforts to other key initiatives (Digital, Technology, etc.) to ensure broader strategic alignment and manage changes if/when needed.
• Provide end-to-end project support for in-flight or new Chubb Studio platform initiatives, including reporting and MI for project stakeholders.
• Understand stakeholder management techniques and interventions to foster adoption of new features/products.
• Analyze and manage requirements in collaboration with product managers through interviews, workshop facilitation, documentation, etc.
• Support product/platform management with risk assessments and mitigation activities.
• Prioritize the assessment of submitted ideas by building a platform community with members of the Chubb Studio product management team and those who interact day-to-day with partners. Including acknowledging ideas from others, evaluating and determining a course of action for submitted ideas – ensuring response SLAs are achieved – and helping manage the backlog.
• Act. as liaison with SMEs in the development of business requirements regarding process/workflow design components. Analyze and resolve escalated problems, coordinating associated activity through various areas while providing timely updates to stakeholders.
• Troubleshoot issues and engage appropriate support teams (IT, Operations, Vendor) for resolution, and inform business leaders, product managers and platform end users of status.