CIAM Operations Engineer

at  Prudential Plc

CIAM Operations Engineer
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Group IAM External Identity team enables the organization to securely store and manage external identities (e.g. customers and agents) and control their access to applications and services. They have implemented a customer identity and access management (CIAM) solution to support Prudential in this regard. It is a centralized platform to manage external identities and authentication featuring user registration, self-service account management, consent and preference management, single sign-on (SSO), multi-factor authentication (MFA), access management, and directory services.

Most notably, the key functions CIAM Operations Engineer will support the delivery of the following initiatives:

• Integration of enterprise business applications to group CIAM solution
• Migration of identities from legacy systems to the CIAM solution.
• Improve authentication and authorization capabilities of business applications.
• Enable single sign-on (SSO) to business applications and 3rd party services.
• Improve resiliency and enhance capabilities of the CIAM solution.

The CIAM Operations Engineer will be responsible for the management and maintenance of our external Identity solution on a full-time basis. In this role, the incumbent will ensure the integrity and availability of the solution, conduct change management activities, and work closely with application teams to support UAT activities. Below is a summary of tasks expected:

• Test new capabilities developed by engineering team and verify product updates (patches/upgrades) in UAT.
• Deploy new capabilities and platform updates in UAT and PROD (may require off working hours and standby for PROD deployments).
• Support application teams on UAT activities.
• Manage and resolve incidents and perform change management tasks (submit and close CRs).
• Monitor health and performance of CIAM solution.
• Provide on-call support outside of business hours (on-rotation).
• Escalate issues to engineering team as required.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Information Technology / Computer Engineering / Computer Science
• Minimum 5 years overall experience with a good understanding of the Identity and Access Management concepts
• Identity lifecycle management
• Identity data models
• Access management
• Authentication, SSO, and MFA
• Authorization
• Minimum 2 years’ experience implementing and configuring ForgeRock CIAM solution.
• Experienced in any of the following:
• Java/JavaScript
• Groovy

PERSONAL SKILLS:

• Able to work under pressure and adapt to dynamic change in environment.
• Good communication and interpersonal skills
• Acquire experience and knowledge of technical and business requirements.
• A team player who is willing to contribute at all levels to ensure team success.
• Proactive in suggesting changes to improve current state and increase efficiency
  Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
  Job ID 24050486

• Test new capabilities developed by engineering team and verify product updates (patches/upgrades) in UAT.
• Deploy new capabilities and platform updates in UAT and PROD (may require off working hours and standby for PROD deployments).
• Support application teams on UAT activities.
• Manage and resolve incidents and perform change management tasks (submit and close CRs).
• Monitor health and performance of CIAM solution.
• Provide on-call support outside of business hours (on-rotation).
• Escalate issues to engineering team as required