Civilian Territory Services Manager

at  Red Hat Software

What you will do:

• Design and implement effective, high-impact technical and business solutions for Red Hat’s customers with a focus on our emerging technologies
• Contribute to and share complex, reusable, and high-impact Services solutions across NAPS to help solve recurring customer problems
• Sell Red Hat’s solutions using the business requirements of your customers to create unique Red Hat offerings
• Grow your territory through the development of internal business partnerships with the Field Sales team as well as alliance and partner programs
• Work with Sales Account teams to strategize, plan, and coordinate quarterly and yearly pursuits on Services sales
• Assist with negotiating statements of work with Customers and legal teams
• Accurately and consistently booking forecasts for your territory
• Ensure successful delivery of all projects, maintaining a high customer satisfaction level
• Navigate and proactively own escalation procedures
• Facilitate the end-to-end delivery of Red Hat Services sales opportunities within accounts, focusing on sales for net new and farming
• Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team

What you will bring:

• Experience in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization
• Consulting program management, sales, or technical implementation experience
• Ability to craft and present complex solutions to internal and external customers
• Experience with cross-functional collaboration in a matrixed organization
• Experience adhering to open framework methodologies within project teams
• Understanding of the relationship between the services team and other teams like sales, customer success, engineering, and support
• Excellence in guiding and conducting presentations for customers and for internal audiences
• Effective communication skills with the ability to maintain Red Hat’s style of messaging and perspective
• Foundational understanding of services related to next generation Infrastructure-as-a-Service (IaaS) including hybrid cloud, Platform-as-a-Service (PaaS) including containers and/or Kubernetes, operations management and automation, agile methodologies, DevOps, CI/CD, edge computing, and the general system security accreditation process
• A passion for open source, software, tooling, and automation
• US Citizenship is required

The salary range for this position is $179,310 - $286,830. Actual offer will be based on your qualifications.

• Design and implement effective, high-impact technical and business solutions for Red Hat’s customers with a focus on our emerging technologies
• Contribute to and share complex, reusable, and high-impact Services solutions across NAPS to help solve recurring customer problems
• Sell Red Hat’s solutions using the business requirements of your customers to create unique Red Hat offerings
• Grow your territory through the development of internal business partnerships with the Field Sales team as well as alliance and partner programs
• Work with Sales Account teams to strategize, plan, and coordinate quarterly and yearly pursuits on Services sales
• Assist with negotiating statements of work with Customers and legal teams
• Accurately and consistently booking forecasts for your territory
• Ensure successful delivery of all projects, maintaining a high customer satisfaction level
• Navigate and proactively own escalation procedures
• Facilitate the end-to-end delivery of Red Hat Services sales opportunities within accounts, focusing on sales for net new and farming
• Coordinate customer managers who manage consultants, fostering a culture of collaboration within your tea