Claim Management Officer

at  Racq

MOTOR CLAIMS RECOVERY OFFICER

We are seeking experienced individuals with strong recovery or complex motor claims management experience to join our results-driven, outcome focused team. You will be responsible for the identification and management of recovery opportunities, liaising with internal and external stakeholders, managing complex and difficult conversations, making financial decisions and recommendations whilst working in a collaborative and motivated team environment.

• Manage a diverse portfolio of motor recoveries in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
• Make and/or defend indemnity and liability decisions in an accurate and timely manner
• Ensure a high standard of customer service is maintained for our internal and external stakeholders while building strong collaborative relationships
• Ensure management of recoveries is in line with compliance and regulatory standards such as the General Insurance code of Practice and Debt Recovery Guidelines
• Constructively manage negotiations with a view of achieving the best possible outcome across all claims
• Actively participate in coaching and training to upskill and build capability within your team