Claims Administrator - Windscreen

at  QBE Insurance

PRIMARY DETAILS

Time Type: Full time
Worker Type: Employee
Permanent, full time role
Auckland based
3x positions available

The opportunity

• More than ever, insurance is a must have! This is a great opportunity to start and develop a stable career in the insurance industry.
• Entry level, full time, permanent role. Full training and development opportunities.
• Auckland CBD, close to Britomart, hybrid working with 2-3 days working from home, happy to talk flexible.
• Reflect QBE’s core values #Team - we are all in it together- enjoy being a part of this fantastic, supportive team, working together to get things done.
• Own your work, delivering as a team as we embody #Accountable - Own it!

YOUR NEW ROLE

Join our Claims Administration team, reporting to Team leader of Claims Operations to provide:

• Data entry & administrative support within the claims team.
• Delivery of superior windscreen claims service, determining proper policy coverage to conclude, investigate, evaluate, and negotiate assigned cases.
• Claims payment processing and authorisation.
• Be part of a fast paced but supportive team.
• More information and the full job profile can be shared with applicants during the interview process.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, up to 2 interviews (either face to face or online via Teams) and background checks.

If you are a quick learner, conscientious with good attention to detail, we can support you in learning the technical aspects of insurance. With ability to manage the pressure that comes with high volumes, you will be relied upon by the business to get things done.

• Tech savvy: good computer skills, basic Excel, and ability to pick things up quickly.
• Accuracy, precision, and attention to detail: you’ll handle documentation, data entry, and administrative tasks related to claims processing. Accuracy is paramount.
• Organization: Strong organizational and prioritization skills. Managing claims files and emails, coordinating with brokers/insureds and suppliers, and ensuring timely follow-ups will be your forte.
• Collaboration: Good interpersonal (both written and verbal) communication skills. You’ll work closely with other claims handlers, underwriting teams, and other internal customers to ensure seamless operations.
• A good level of numeracy and literacy