Claims Advocate

at  Aon Corporation

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

The ideal Claims Advocate should have:

• Previous experience of relevant claims and/or advocacy-based insurance experience
• Minimum CIP qualification ideally with a view to progressing towards the MDI/ACII qualification
• Must be ‘Accredited’ under the Minimum Competency Requirements, and provide evidence of CPD returns
• Experience of complex claims to include high value property losses
• Experience of Financial / professional Lines claims
• Strong knowledge of claims coverage issues and wordings
• Functional knowledge and understanding of claims management process, insurance markets, legal and regulatory environment and the skills to act as a senior advocate
• Good team spirit and the ability to work on own initiative
• Have a strong customer focus and a keen eye for detail

• Provide advice and guidance on coverage to facilitate the settlement and payment of claims on behalf of clients
• Facilitate the resolution of any outstanding coverage issues, with the support of the Claims Team Management
• Coordinate discussions and, where appropriate, meetings, to ensure a superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Assist in the negotiation for payment and settlement of claims with clients and underwriters
• Engage and monitor third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
• Technical support for pre-renewal meetings, placing and renewal negotiations
• Willingness to take other duties that may arise and are deemed appropriate by Aon Managemen