Claims Agent

at  Fluid Truck

Location: Buenos Aires, Argentina (remote) **Only BA residents may apply.
Shift: Monday through Friday from 11 am - 8 pm BA time (GMT-3)
Compensation: $862,5 /monthly
Fluid is looking for a Claims Agent to join our rapidly growing team in Buenos Aires City, Argentina. This team is a crucial part of our company since they are in charge of finding responsible parties for the damages caused to our vehicles, coordinating with repair vendors for estimates and finally, bill and collect payments as swiftly as possible. This is an administrative position that requires great organizational skills.

RESPONSIBILITIES INCLUDE:

• Ensure we find the responsible parties for the damages incurred to our vehicles
• Complete the life cycle of a Claim on a timely manner to ensure we’re able to collect the payment for the repair
• Create Claims for every issue submitted
• Keep the department documentation up to date
• Conduct audits
• Provide support to our users regarding their Claims. A great experience will help us reduce the amount of disputes.
• Collaborate with other departments to support any internal functions and requests as needed
• Provide feedback to Claims supervisors and department manager regarding trends and opportunities to improve the department’s processes and customer experience
• Proactively take steps to improve the department’s processes and customer experience
• Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
• Meet and/or exceed all the department metrics
• Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care

WHAT WILL MAKE YOU SUCCEED IN THIS ROLE

• Strong attention to detail with exceptional time management skills
• Responsibility, efficiency and teamwork are a must
• Ability to manage customer interactions across multiple platforms including phone and email
• Must be an effective communicator with the ability to work cross functionally with multiple departments
• Must be able to able to communicate both written and orally in English
• Must have general computer skills including email, calendar and have the ability to learn custom internal system