Claims Assessor

at  Tata Consultancy Services

LOCATION: ONSITE – LETTERKENNY, CO. DONEGAL

Ready to utilise your knowledge in assessing claims within a dynamic global IT Consultancy firm?
Are you looking for an exciting opportunity to learn new skills and further your experience in an investment, insurance, and retirement environment?
Make a meaningful impact as a Claims Assessor!

THE ROLE

As a highly analytical Claims Assessor, you will join our company’s financial services department, being responsible for reviewing, assessing and processing customer claims in a timely manner and with keen attention to detail. You will review claims submissions, obtain and verify supporting documentation, assess and process claims.
In this role, you will also communicate with customers, beneficiaries, their representative or their financial advisor.

Key responsibilities:

• Manage customer interactions in an efficient, empathetic, and timely manner in order to deliver high standards of customer satisfaction.
• Effectively manage all types of claims.
• Review claims accurately in accordance with Company guidelines and best practices.
• Review allocated cases and achieve settlement within designated personal authority level and in line with established standards, procedures and guidance provided.
• Identify non-standard or complex claims and escalate to more senior colleagues to ensure they are handled appropriately.
• Identify notification issues, coordinates resolution and takes corrective actions as needed.
• Ensure that Company service standards are upheld, adhering to company policies and regulatory requirements when facilitating claims processing.
• Evaluate insurance policy coverage for claims advised.
• Ensure system reads all data accurately for each claim making amendments where necessary.
• Respond in a timely manner to internal and external inquiries for information relative to claims.
• Review, prepare, create, and/or send letters, reports, and forms as required for any claims.
• Communicate claim action/processing with claimant in a clear and empathetic manner.
• Complete ongoing CPD to maintain relevant qualifications.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day.
• Work closely with other teams within the business to bring the customer vision to life.
• Work with customers to identify opportunities to support their strategy and improve their processes