Claims Assistant

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are looking for a Claims Administration Assistant to support our Workers Compensation Claims teams.
This role may interest you if you have experience in a customer service based role and ideally, demonstrated administrative/office support skills.
If you are studying and/or qualified in areas such as Administration, Business, Allied Heath (or similar disciplines), or are looking to enter/re-enter the workforce this too may be a good opportunity.
At GB, we support and encourage internal career progression, whether your goal is to become a claims specialist or a future leader, we want to see you grow and succeed. We offer dedicated learning and career pathways, and provide ongoing training for a variety of roles.

Responsibilities:

• Supporting our claims teams by completing and sending letters, arranging medical appointments/Independent Medical Assessments, conducting appointment reminders, contacting workers and employers as directed around gathering of information, sending emails and other administrative duties
• Utilising systems and programs for records keeping, file notes and contacts
• Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations

Qualifications:

• Recent work experience within a customer service focused role and a passion to service customers
• Experience providing administrative support
• High attention to detail
• Excellent time management and organisational skills
• Exceptional communications skills
• PC literacy and Microsoft Office experience

• Supporting our claims teams by completing and sending letters, arranging medical appointments/Independent Medical Assessments, conducting appointment reminders, contacting workers and employers as directed around gathering of information, sending emails and other administrative duties
• Utilising systems and programs for records keeping, file notes and contacts
• Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operation