Claims Consultant (95449)

at  Auto General Insurance

To establish contact with third parties through a strategy process to confirm claim details , identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.

The Recoveries Claims Consultant role exists to:

• To provide a personalised, seamless customer experience for at fault TP’s by educating, negotiating and providing appropriate solutions for their circumstances.
• To ensure the best possible recovery outcome occurs by proactively contacting our TP’s customers to obtain critical information
• To ensure that all recovery opportunities are managed to the fullest extent by maximising the contact rates with TP’s

Sharp eye for detail
Well grounded communication skills both written and verbal
Able to manage objection handling with confidence
Effective time management capabilities
Confidence in decision making
Self motivated and able to work unsupervised
Ability to work as part of a tea

• To provide a personalised, seamless customer experience for at fault TP’s by educating, negotiating and providing appropriate solutions for their circumstances.
• To ensure the best possible recovery outcome occurs by proactively contacting our TP’s customers to obtain critical information
• To ensure that all recovery opportunities are managed to the fullest extent by maximising the contact rates with TP’