Claims Consultant Recoveries

at  Auto General Insurance

The Recoveries Claims Consultant role exists to:

• To provide a personalised, seamless customer experience for at fault TP’s by educating, negotiating and providing appropriate solutions for their circumstances.
• To ensure the best possible recovery outcome occurs by proactively contacting our TP’s customers to obtain critical information
• To ensure that all recovery opportunities are managed to the fullest extent by maximising the contact rates with TP’s
• Sharp eye for detail• Well grounded communication skills both written and verbal
• Able to manage objection handling with confidence
• Effective time management capabilities
• Confidence in decision making
• Self motivated and able to work unsupervised
• Ability to work as part of a team
• Previous debt collection, paralegal or insurance claims experience will be highly regarded

• To provide a personalised, seamless customer experience for at fault TP’s by educating, negotiating and providing appropriate solutions for their circumstances.
• To ensure the best possible recovery outcome occurs by proactively contacting our TP’s customers to obtain critical information
• To ensure that all recovery opportunities are managed to the fullest extent by maximising the contact rates with TP’s
• Sharp eye for detail• Well grounded communication skills both written and verbal
• Able to manage objection handling with confidence
• Effective time management capabilities
• Confidence in decision making
• Self motivated and able to work unsupervised
• Ability to work as part of a team
• Previous debt collection, paralegal or insurance claims experience will be highly regarde