Claims Coordinator

at  Sureserve Group

CLAIMS COORDINATOR – LIVINGSTON - £24-26K

Everwarm employs over 475 people, delivering high-quality, multi-measure projects all across the UK.
We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be a unique and outstanding asset and energy services organisation, where we lead our market and innovate in our sectors.

QUALIFICATIONS REQUIRED:

No formal qualifications required.

SKILLS REQUIRED:

• Experience of working in an admin role
• Previous experience of inputting/updating database.
• Ability to work as part of a team as well as autonomously
• Excellent attention to detail.
• High numerical efficiency.
• Excellent communication and interpersonal skills
• Ability to meet and exceed customer expectations
• Experience of Outlook packages (Excel, Word, Outlook)

ADDITIONAL REQUIREMENTS:

• Full UK Driving Licence (preferred)
• Disclosure Check
• Flexibility approach

WHAT WE OFFER:

• Competitive Salary
• Employer contributed pension scheme
• Employee Assistance Programme with 24 hours telephone and online access
• Generous sick leave
• 29 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
• Sureserve Group Academy programme that acknowledges the success of our trainees and apprentices
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families e.g. Everwarm Family Fun Day, Summer BBQ, Christmas Night out!
• Access to Flexible Benefits Scheme (including buy holidays, discount to retailers, bike to work scheme, Healthshield care plan, and many more).
  We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.
  If you have the skills and experience we’re looking for, we’d love to hear from you!
  Successful applicants will be required to provide evidence of their eligibility to work in the UK, & DBS checks will be conducted prior to employment

OVERVIEW OF ROLE:

The main purpose of this Claims Coordinator is to ensure all documents submitted are accurate and funding claims are submitted in a timely manner.

MAIN DUTIES AND RESPONSIBILITIES:

• Gathering documents and files together in preparation for submission.
• Methodically check each section of the document to ensure all details are accurate. This will vary depending on the job but as an example - customer/clients details are correct, measures selected are correct and installed, tenure matches tenure document, pictures are included if requested by the client, serial numbers are correct, proof of earnings/ID has been provided. (A full breakdown of all steps required for each job can be provided to the successful applicant).
• Update spreadsheets to track invoices/claims.
• Input into company database.
• Audit spreadsheets, database and documents to ensure accuracy.
• Liaise with internal departments and external companies to ensure accuracy of documents submitted, resolve queries.
• Deal with incoming calls and answer queries.
• Ensure the delivery of the Service Level Agreements/client specifications to ensure business is credited for works completed.
• Assisting with any other adhoc tasks as required.