Claims Manager

at  Coalition Inc

ABOUT US

Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Opportunities to make an impact with bold thinking are real - and happening daily.

SKILLS AND QUALIFICATIONS

• 2+ years of experience handling cyber, tech, and/or media claims is required
• Must hold independent adjuster licenses to adjust cyber claims in the state you are domiciled. Other states are a plus
• Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment
• Excellent communication and interactive experience
• Team-oriented with aptitude to excel in a collegial environment but work proactively

WHY COALITION?

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023 and one of Fast Company’s Most Innovative Companies in 2022.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >

ANTI-DISCRIMINATION NOTICE

Coalition is proud to be an Equal Opportunity employer. It is our policy to provide equal opportunity to all individuals seeking employment without regard to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. We also prohibit harassment or discrimination of applicants based on the above-protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

ABOUT THE ROLE

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.

RESPONSIBILITIES

• Handle claims from FNOL to close: Including initial call, the coordination with breach counsel, forensic investigators and other vendors
• Evaluate full pending of claims in affiliation with posting and recommending accurate reserves
• Handle litigation and third party liability claims arising from security failures or data breaches, and claims involving media, privacy, and tech E&O liability; this will include full evaluation of liability, recommendation of actions to litigation counsel and carrier partners, reserving recommendation and reasoning, and alternative dispute resolution
• Excellent and regular, accurate file documentation/information in our claims system
• Assess liability and damage data in complex claims while maintaining appropriate documentation for compliance purposes
• Identify and evaluate insurance coverage issues (third and first party)
• Intelligently guide, review and track third-party vendors and service providers
• Maintain and develop relationships with brokers and various positions within an insured’s business including: risk managers, general counsel, and a variety of vendors
• Identify settlement opportunities to maximize impact
• Collaborate in the defense and resolution of claims
• Provide data and reason-based informational assistance to underwriters
• Provide assistance to business development partners with regard to marketing including providing educational opportunities internally and externally
• Handle intake of new cyber breach claims as part of Coalition’s breach hotline, including guiding insureds and brokers through next steps during high-stress situations; and
• Liaise with partner carriers on a daily basis