Claims Manager, Support, Legal Claims

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

At Intact, insurance is about people, not things. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.
We offer you more than just a career. As a Claims Manager, Support, Legal Claims, working here means being valued for who you are and growing, both professionally and personally. Alongside Canada’s largest in-house P&C insurance litigation team, you’ll get the tools, support, flexibility and opportunities to succeed and be your best self.

WHAT YOU’LL DO HERE:

• Serve as first level support for any issues that require escalation. Motivate a team; continuously keep them informed of directions and developments; take lead on performance assessments and assist with coaching and training.
• Monitor work activity and identify and help remedy issues; continually assess and improve workflows to ensure efficiency; present findings and track processes and results by way of concise reports. This includes responding to and partnering with internal contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Use your experience, expertise and passion to inspire your team to exceed standards.
• Create an engaging, supportive and positive environment along the way.
• Work collaboratively with the claims leaders to ensure quality claims management.
• Have experience in legal claims and can help us transform the customer experience.
• Be at ease with digital tools and processes.
• Use data and analysis to help to assess risk.
• Work on other projects and initiatives as required. Be proactive and demonstrate leadership. Share information proactively and appropriately with team.
• Be a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique