Claims Navigator Program, Regional Communications Liaison

at  BelievecoPartners

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

• Demonstrated experience in communications with and for Indigenous audiences
• Demonstrated experience in building and delivering communications strategies with relevant KPIs
• Committed to decolonizing programs and practices
• Experience with establishing relationships and experience working with First Nations leaders, First Nations governing entities, communities, and service organizations
• Understands the complexities of Indigenous communities, knowledge of the long-lasting impacts of colonization with a strong personal commitment to reconciliation
• Familiarity with working within regulated or legal environments is an asset
• Knowledge of various communications tactics, including national, community and regional media distribution channels, social media and OOH
• Exceptional ability to write and develop media materials for the community, regional or national level to inform and engage local audiences through media channels
• Exceptional communications and negotiations skills, with the ability to present ideas in a clear and concise manner
• Ability to work well under pressure
• Self-motivated and self-disciplined, with the ability to work with autonomy, meet deadlines and manage competing priorities
• Strong leadership skills to motivate and mentor junior team members with initiative to manage up senior team members
• Highly organized and pragmatic thinker with excellent problem-solving skills and the ability to work effectively at both the process/detail level as well as the big picture/outcome level
• High level of emotional intelligence including self-awareness, personal resiliency, and self-regulation
• Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset

CASTLEMAIN SUMMARY:

At Castlemain, we work for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.
At Castlemain our services are organized with one objective in mind: to achieve results for our clients. Our services are performed by an award-winning team that possesses a wide range of knowledge, experience, and skill. At Castlemain, the services we offer are organized within five practice groups: Governance and Policy, Economic Development, Strategic Engagement and Communications, and Negotiation and Government-to-Government Relationship.

ABOUT THE ROLE

The Regional Communications Liaison will report to the Experience Lead, and will lead the implementation of the project’s communications strategy to move program messaging forward in a manner that is packaged appropriate for community needs. This role plays a central and pivotal role in implementing a First Nations approach to informing and executing program communications strategy that increasing understanding and supports Claimant participation in the First Nations Child and Family Services and Jordan’s Principle Settlement services through the Navigator Program.
Working with the Outreach Lead, the Regional Communications Liaison will develop strategic content approaches to reduce and respond to issues. They will also provide media training support for the Claims Navigator Program team.
Years of Experience 10+ | Time Commitment 100%

PROJECT RESPONSIBILITIES

• Inform and implement a First Nations approach that increases understanding, access and participation for Claimants and the services offered within the Claims Navigator Program
• Inform the development and implementation of the overall communications strategy, annual plans and key messages
• Support client in regional and community-level team meetings, as needed
• Facilitate issues management task force
• Inform program reporting and evaluation
• Inform and lead internal communications with the team
• Manage, mentor, guide and coach any team members reporting to this Lead, such as the Messaging and Communications Implementer (MCI)
• Support media relations, issues management and community outreach efforts