Claims Operations Manager

at  Independent Appointments

Claims Operations Manager – South West – up to £60k per annum, plus car or car allowance and excellent benefits.
An experienced Claims Operations Manager is required to join a Global Loss Adjusters where you will join a dedicated and fully experienced Major Loss Property Claims team handling claims in excess of £100k and be responsible for overseeing a team of Major Loss Claims handlers and Major Loss Field Adjusters ensuring the team deliver a first-class customer service whilst providing a quality service to key clients. You will work hybrid between home and their South West Base.

• Work closely with Field Adjusters and Desk Claims Handlers
• Drive performance ensuring the deliverance of exceptional customer care and a quality service for Insurer clients.
• Ensure the team receive support to enable standards are met
• Mentor, train and develop all direct reports.
• Help the team achieve targets for service, technical reporting and quality.
• Meet financial targets set for the team.
• Carry out performance meetings with the team.
• Liaise with Insurer clients as and when required.
• Build and maintain effective working relationships with internal customers and suppliers.