Claims Optimisation Specialist

at  TOWER Insurance

WHY YOU’LL LOVE WORKING WITH TOWER

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

WHAT WILL YOU BE DOING?

Are you ready to revolutionize the world of insurance claims? We’re seeking a talented individual who is passionate about driving process efficiency and enhancing customer outcomes.
As a Claims Optimisation Specialist, reporting directly to our Head of Claims Operations, you’ll be at the forefront of simplifying and automating processes, making insurance easier and more accessible for everyone.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL ALSO BE ABLE TO DEMONSTRATE THE FOLLOWING:

• Proven experience in analysing and optimising processes within a similar industry.
• Experience in claims analysis or process improvement preferred.
• Transactional process experience preferred.
• Excellent communication skills to effectively convey recommendations and collaborate with diverse teams.
• Understands the customer perspective and commercial implications to support process improvement.
• Growth mindset - challenges the status quo, self-starter, curious, pays attention to detail.
• Engages well with people, builds strong working relationships, and manages stakeholders well.
  We do what’s right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.
  We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.