Claims – Process Associate – English - Remote RO

at  Genpact

MINIMUM QUALIFICATIONS

• Very good knowledge of English, B2
• Graduate / Post-graduate in Business Management or similar
• Anti-money laundering relevant certifications are nice to have
• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
• Previous working experience on any AML/ KYC tools is an advantage
• Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
• Good verbal and written communication skills and able to deliver results in time
• Working experience with various countries and cultures would be a plus
• Insurance Certification/ experience would be a plus

PREFERRED QUALIFICATIONS

• Personal culture and client management expertise.
• High motivation and ability to learn.
• Ability to work under time pressure.

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

Inviting applications for the role of Claims – Process Associate – English - Remote RO

RESPONSIBILITIES

• Examine claims documents received
• Examine documents to settle any required adjustments
• Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Identify potential claims to be called out and refer to appropriate personnel
• Remain abreast of company and industry changes as well as changes in internal processes and procedures
• Provide operational support as needed to various business lines, Communicate with customers via phone and written correspondence to obtain specific claim information
• Work with the Accounting team to book corrections and assure ledger

OTHER RESPONSIBILITIES

• Successfully graduating the training plan attached to the position and the tasks;
• Updating the working procedures periodically;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager