Claims Representative, CAT (US Remote)

at  Swyfft

At Swyfft, we’re reshaping the way home insurance and commercial package products are priced and bound. We’ve created an insurance experience that’s smart, instant, and designed to deliver unparalleled customer service.
Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.
Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.
As we continue to grow and expand, we’re on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you’re passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

SOME REQUIREMENTS:

• 5 + years as a CAT desk adjuster for an established carrier or MGA.
• Understanding valued policy states and knowledge of which perils apply and when tendering limits is appropriate.
• You are currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, CA, NY, and AL (we can provide assistance with your licensing fees).

EDUCATION:

• Bachelor’s degree preferred.
• High School Diploma or its equivalent (GED) is required.

COMPUTER SKILLS:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel)
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using estimating software, such as Symbility is required.

• Investigate, analyze, and determine the extent of Swyfft’ s liability concerning first party homeowner property loss or damages, and settle with our policyholders.
• Ensure that all assigned claims are resolved in a timely manner, accurately and resolved fairly.
• Communicate and connect with policyholders, agents, engineers, and service providers on a daily basis.
• When necessary, utilize appropriate third-party resources to investigate and evaluate claims.
• Calculate benefits payable under the policy and either make payments or decline payments on claims.
• Evaluate and apply the homeowner insurance contract as it pertains to claims assigned for resolution.
• Understand, adjust and use loss damage estimates to accurately determine amounts payable and to collaborate with public adjusters, attorneys, contractors and other related service providers.
• Create and maintain a diary system in the electronic claims management system and related applications.