Claims Service Advisor

at  Aon Corporation

QUALIFICATIONS.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA (or studying towards)

KNOWLEDGE.

• Excellent knowledge of policy wordings
• Claims Administration know-how
• A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Computer literacy with advanced knowledge in MS Word and Excel.

SKILLS AND ATTRIBUTES.

• Advanced analytical, technical and problem-solving skills and abilities.
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams.
• Good communication skills.

EXPERIENCE.

• Have a minimum of 2 - 5 years’ experience in a similar or related role
• Proven claims advisory experience.
• Experience in handling aggregate funds
• Experience in dealing with Assets and GPA type claims

• Responsible for the provision of claims services to clients, specifically relating to claims administration and resolving specific claims issues.
• Registers new claims on relevant systems.
• Provides Client Managers with claims statistics.
• Liaises with other claims personnel (where applicable) to identify and resolve claims issue(s).
• Deals with insurers/ claims service providers to resolve issues, including the appointment of assessors and/ or loss adjustors
• Maintains accurate records on claims systems and files.
• Acquires advice from insurers and communicates with clients in respect of claims status.
• Contributes to overall effectiveness of the team, productivity targets and service level agreements via effective planning and organizing of workload.
• Responsible for managing aggregates including fund management.
• Responsible for monthly reporting to the relevant stakeholders.
• Attends monthly meetings with clients and Client Managers