Claims Service Consultant: Motor Glass (JG 10)

at  Sanlam

OPPORTUNITY

Santam’s Motor Claims department has positions available for a Claims Service Consultant: Motor Glass based at Parktown, Hill on Empire

JOB DESCRIPTION

We are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Brokers. The successful candidate will be able to accept ownership for effectively managing customer Motor glass claims, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

QUALIFICATIONS AND EXPERIENCE

• Minimum Matric
• Computer literate: Microsoft Office and internet skills
• Call-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisite

SKILLS

• Excellent telephone and interpersonal skills
• Ability to be proactive and use initiative in solving problems
• Ability to conduct oneself in a professional manner
• Ability to work effectively in a team
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks ATTRIBUTES
• Tolerance and patience
• Friendly and approachable
• Able to interact with a variety of people
• Reliable
• Good communicator

• Manage large amounts of inbound and outbound calls and emails in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions and/or alternatives
• Seize opportunities to get customer buy-in on WhatsApp take-up when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Ensure that accurate and comprehensive notes are made on each call
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.
• Drive Santam online platforms