Claims Service Representative I
at SageSure
Tallahassee, Florida, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Aug, 2024 | Not Specified | 30 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
OVERVIEW:
If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.
Responsibilities:
- Handle inbound claim inquiry calls and inquiry email requests
- Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
- Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
- Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
- Provide prompt, courteous, and excellent service to internal and external customers always
- Identify service opportunities and suggests innovative ideas for improvement
- Handle multiple tasks while meeting established service requirements and standards
- Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
- Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
- Other duties and projects as assigned
- Ability to work overtime as needed to meet business needs
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Insurance
Banking / Insurance
Insurance
Graduate
Proficient
1
Tallahassee, FL, USA