Claims Specialist - Commercial Motor

at  QBE Insurance

PRIMARY DETAILS

Time Type: Full time
Worker Type: Employee
Permanent, full time
Auckland role
Hybrid working, with 2 days in the office

The opportunity

• Join our Commercial Motor team - where you will get exposure to commercial motor, heavy vehicles, lease, fleets and machinery.
• Reflect QBE’s core values #Team - we are all in it together- enjoy being a part of this fantastic, supportive team, working together to get things done.
• City Centre Offices - enjoy a flexible, hybrid team.
• Stable working environment and in an industry and company that is growing.
• Happy to talk flexible working.

As our Claims Specialist, we pride ourselves on being customer focused and providing superior delivery of claims service. Your role will be to:

• Provide end to end claims management for commercial motor claims.
• Respond to and maintain good client relationships with the insured, agents and service providers.
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
• Interpreting basic policy coverage’s and determining if coverage apply to claims submitted, escalating issues as needed
• Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
• Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken

More information and the full job profile can be shared with applicants during the interview process.
Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2 interviews (either face to face or online via Teams) and background checks.