Claims Specialist

at  EML Group

Claims Specialist
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
• Liaise with all internal and external stakeholders regularly to progress strategies and actions
• Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required
• Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
• Conduct health promotion activities to enhance the injured worker’s wellbeing and empower them to participate in their own treatment and recovery
• Ensure claims files are accurately and professionally updated on a regular basis.