Claims Specialist - Life & Trauma

at  AIA

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s finding new ways to not only better people’s lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
As a Claims Specialist, you will be responsible for the assessment of Life & Trauma claims by liaising with clients, health professionals and advisers and processing benefit payments, ensuring a high level of accuracy.
Come join our dedicated team and work in a fast-paced environment, providing empathy and great customer service to our clients!

Key responsibilities include:

• Requesting and reviewing documentation received from clients to assess their ongoing entitlement and eligibility
• Processing claim payments to clients accurately, efficiently and within expected time frames
• Maintaining CMS and other relevant databases to ensure information is accurate and up-to-date
• Preparing ongoing claim calculations
• Managing a large portfolio, with a case load sitting between 150 – 180
• Working alongside our Chief Medical Officer and Financial Claims team
• Ensuring risks, issues and assumptions are proactively identified and managed effectively
• Managing multiple demands that require continuous proactive management
• Working within the constraints of policy wordings to ensure the best customer outcomes
• Conflict management arising as a result of different parties views/decisions and managing the high emotional impact and pressure of the role.

Ideally, you’ll bring:

• Excellent customer service skills (written & verbal)
• Microsoft suite skills i.e. Word, Excel, Outlook
• Problem solving & decision making ability
• 3-5 years’ work experience (life insurance industry and/or claims experience desirable)
• Strong stakeholder management.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their ‘better’. We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
• Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Endota Spa, Groov, AirPoints, Countdown & more!
• A supportive and inclusive workplace
• Flexible working arrangements.

If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering, and they are central to our mission. We encourage applications from all backgrounds, communities and industries, and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Accepting applications until 13 April 2024 at close of business day. Disclaimer: AIA New Zealand reserves the right to remove this advertisement prior to indicated close date based on internal recruitment requirements.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

• Requesting and reviewing documentation received from clients to assess their ongoing entitlement and eligibility
• Processing claim payments to clients accurately, efficiently and within expected time frames
• Maintaining CMS and other relevant databases to ensure information is accurate and up-to-date
• Preparing ongoing claim calculations
• Managing a large portfolio, with a case load sitting between 150 – 180
• Working alongside our Chief Medical Officer and Financial Claims team
• Ensuring risks, issues and assumptions are proactively identified and managed effectively
• Managing multiple demands that require continuous proactive management
• Working within the constraints of policy wordings to ensure the best customer outcomes
• Conflict management arising as a result of different parties views/decisions and managing the high emotional impact and pressure of the role