Claims Supply Chain Operation Leader

at  The Granite Group

The Claims Supplier Operations Lead occupies an important role within our Group, coordinating with internal supply chain management and oversight, and reporting directly into the Groups Head of Claims Supplier Management. You would be accountable for assisting in the efficient operation of the claims supply chain. The role would encompass coordinating with an array of entities, including panel solicitors, hire providers, outsourced claims handling and fulfilment contractors as well as our vehicle repair network and salvage suppliers.
The position would include support with identifying, negotiating with, and maintaining performance and optimization of suppliers who can provide valuable contributions to our claims operation and overseeing that their roles remain compliant, within favorable terms of business and align with overriding claims strategies. Furthermore, you will be tasked with supporting the monitoring of key performance indicators to ensure that our suppliers adhere to expected standards and assist Group management to identify areas for potential improvement.
Role: Supply Chain Operations Leader
Location: Hybrid with office days in Sevenoaks and/or Liverpool (3 days in office, 2 days remote)
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: Up to £35,000 per annum

WHAT YOU WILL BE DOING:

• Assist management in the oversight of the outsourced supply chain in the UK motor claims department, including panel solicitors, hire providers, outsourced claims handling and fulfilment contractors as well as our vehicle repair network and salvage suppliers.
• Support the implementation of supply chain strategies.
• Adhere to approved internal outsourcing policies and ensure compliant Due Diligence is carried out.
• Ensure that approved and contracted suppliers, NDA’s and POC’s remain compliant, within favourable, in-date terms of business and align with overriding claims strategies.
• Regularly check key performance indicators and agreed service levels and monitor contract performance to ensure optimal operational supplier service delivery.
• Liaise with established key contacts within the supplier network and encourage the collaboration between teams led by management.
• Become part of the wider existing team to provide innovative ideas relating to suppliers and help promote the culture of continuous improvement.
• Assist with the organisation, content and participate in weekly, monthly or quarterly supplier meetings. Both in person and remotely.
• Ensure effective operational communications are maintained throughout the claims supply chain and that suppliers are kept fully appraised of our assessments of service levels and key performance indicators.
  Help maintain the culture of long-term saving on procurement costs, demonstrating via MI the control over spend.

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising event