Claims Team Manager

at  Avant

About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
An opportunity is available for a Claims Team Manager (WA/NT) to join our Perth team in a permanent, full-time position.
As the Claims Team Manager – (WA/NT), you will lead a team of four (4) claims staff and provide operational execution of best practice programs and processes to ensure the best possible outcomes for our members. You will manage your own claims portfolio and provide mentorship to a highly experienced and expert team of claims professionals.

THE KEY RESPONSIBILITIES INCLUDE:

• Manage and lead a team of four (4) Claims staff in the provision of legal services to Avant and its members.
• Direct the delivery of Claims advice and services to Avant and its members within geographical remit.
• Contribute to strategic planning for the WA/NT team, monitor operations and actively pursue opportunities for improvement in claims processes, procedures and member outcomes.
• Manage member claims and investigations in accordance with the relevant Avant claims and investigations guidelines.
• Support the delivery of medico-legal advice service to Avant members in a 24/7 shift environment.
• As required assist in the provision of a consistent and efficient claims acceptance service to Avant and provide guidance and advice with respect to indemnification of claims.
• As directed, and in support of Retention & Growth initiatives, educate members, staff and internal and external bodies in medico-legal, clinical risk and claims matters.
• Manage the relationship between Claims staff and other Avant departments.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Tertiary qualifications in law or Health.
• Senior claims management experience ideally in a medical indemnity environment.
• Previous experience in the management of medical indemnity claims practice.
• Advanced understanding of insurance principles and insurance law.
• Basic financial acumen.
• Strong people leadership skills.
• Demonstrated Health law knowledge.
• Relationship building skills, proactive in developing relationships & understanding customer requirements.
• Excellent communication, relationship building and advocacy skills.
• Strong time management and multi-tasking skills in a legal environment.
  We prefer to deal with candidates directly. If you have any queries regarding the role, please do not hesitate to contact Lisa Craddock, Talent Acquisition Business Partner at lisa.craddock@avant.org.au.
  Why work at Avant?
  At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
  We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
  Your development is our priority and we have a variety of learning and development programs that will support you in your career.
  We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
  We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
  For further information, please contact our Careers team at careers@avant.org.au.
  Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons