Claims Triage Consultant

at  Medical Assurance Society

MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand’s professionals.
MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with outstanding customer service. That’s why we’re one of the most trusted insurance providers in New Zealand.

HE KŌRERO MŌU | KEY ATTRIBUTES WE ARE LOOKING FOR

• We are looking for individuals with a genuine desire to help others and drive to go the extra mile for Member satisfaction.
• At least 18 months experience in an administrative or phone-based customer service role.
• Patience, empathy, and a people centric approach.
• Excellent phone manner and a warm yet professional communication style.
• Resilience to remain claim and composed when speaking to distressed Members.
• A collaborative team player.
• Availability for full time hours Monday to Friday. From time to time, this team may be called upon to work outside these hours i.e. during catastrophes when we experience high call volumes.
• Drive to learn and succeed.
• Good situational judgement to adjust your approach to meet the needs of different Members and scenarios.
• Ability to work at pace to respond to high volume call times.

Please refer the Job description for details