Classroom, Event and Audiovisual IT Support Technician (f/m/d)

at  Central European University CEU

Budapest, Közép-Magyarország, Hungary -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Jul, 2024Not Specified08 Apr, 2024N/ATicketing Systems,Communication Skills,It Support,Computer Science,System Operations,Information Technology,Data Recording,English,WindowsNoNo
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Description:

Qualifications & Skills

  • Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
  • Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
  • Excellent IT technical skills:
  • Proficient in installing, maintaining and managing IT assets.
  • Experience with Helpdesk ticketing systems and data recording.
  • Familiarity with Windows based applications.
  • Basic network knowledge.
  • Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
  • Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
  • Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
  • Prior experience in an IT support role. Experience in an educational environment would be a plus

Responsibilities:

  • Contributes to the continuous improvement of local IT processes and administrative procedures.
  • Installs, maintains IT assets, administers their life cycle.
  • Acts as an intermediary / primary contact person between users and IT support.
  • Collects and records data in the Helpdesk ticketing system.
  • Provides support in routine problem cases to users on-line, via phone and in-person.
  • Provides feedback to his supervisor on users’ typical problems and inquiries.
  • Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
  • Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
  • Provides general technical and presentation support for various internal events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
  • Provides support for external rental events at the Budapest campus.
  • Prepares documentations, tutorials and how-to materials.
  • Offers training and consultancy opportunities.

Qualifications & Skills

  • Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
  • Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
  • Excellent IT technical skills:
  • Proficient in installing, maintaining and managing IT assets.
  • Experience with Helpdesk ticketing systems and data recording.
  • Familiarity with Windows based applications.
  • Basic network knowledge.
  • Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
  • Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
  • Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
  • Prior experience in an IT support role. Experience in an educational environment would be a plus.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Education Management

IT - Hardware / Telecom / Technical Staff / Support

Education, Teaching

Diploma

Proficient

1

Budapest, Hungary