Clerical Associate - Level III

at  NYC Health Hospitals

ABOUT NYC HEALTH + HOSPITALS

Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women’s Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

JOB DESCRIPTION

This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. There are three Assignment Levels within this class of positions. The following are typical assignments within this class of positions. All personnel perform related work.
Assignment Level III
Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties. In addition to performing the duties of Assignment Level II at a higher level, also performs the following typical tasks:

MINIMUM QUALIFICATIONS

1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
   Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

1. Supervises and instructs a small unit of group(s) engaged in clerical activities.
2. Plans, assigns, and reviews the work of subordinates, and is generally responsible for the satisfactory completion of the work performed in the unit or group(s).
3. Serves as principal assistant to a Supervisor of a large section or unit.
4. Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records.
5. Assists in preparing and arranging for services and activities in connection with receptions and other public functions.
6. Supervises the operation of one or more multiple switchboards.
7. Performs moderately difficult data entry and retrieval using a video display terminal or other automated office systems and/or supervises and instructs staff in such routine functions.
8. Performs responsible clerical work in areas such as personnel administration, payroll, accounts, budgeting, methods and organization, employee benefits administration, and other administrative and operational areas by processing, recording, checking, and maintaining records, furnishing information, and preparing reports.
9. In a shop or field setting, assists in the performance of administrative duties or performs difficult and responsible clerical tasks related to shop and field operations such as: receiving and transmitting radio and telephone messages; maintaining all time and personnel records of shop or field location; preparing other required shop or field reports; requisitioning supplies and maintaining shop inventory control of stock; typing and operating other automated office equipment.
10. May perform incidental typing using a standard office typewriter, word processing equipment or other automated office systems.
    In New York City Health + Hospitals in addition to performing the duties as described above, may also perform the following: May provide clerical support in health care setting patient care units; as directed by medical staff, prepares, compiles, maintains, files, and/or retrieves patient medical records; records diet instructions; requisitions supplies; answers telephones and relays messages to patients and medical staff; directs visitors to patient’s rooms, distributes mail, newspapers, etc., inventories patient’s personal effects and stores them following proper procedures.