Clerical Officer - Chronic Fatigue Service

at  Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen for an experienced administration clerk to work within the Liverpool ME/Chronic Fatigue Syndrome therapy team at Broadgreen Hospital in the Liverpool University Hospitals NHS Foundation Trust.
The job requires an individual who can work, using their own initiative, who will be managing a range of administration duties within the unit.
To provide a full administrative support co-ordinating and monitoring the ME/CFS E-referral worklist for its outpatient clinics. To provide a full range of secretarial procedures to the department.
Data gathering and co-ordinating service audits on request and in a timely manner.
Facilitating the ME/CFS e-referral work list. Checking received referrals from general practitioners, ensuring that all required information has been provided to complete patient referrals.
Providing full secretarial support to the clinical team including keeping diaries and arranging appointments. Managing e-referral waiting list/prioritising/appointing patients and adjusting clinic times as necessary with minimal direction. Following department protocol and ensuring that notes are ready for clinical review.
Ability to work to monthly deadlines is essential.
Supporting service manager liaising with local ICB when needed.
Provide and receive routine information requiring tact and diplomatic skills. Exchange verbal and written information with patients, staff and carers relating to appointment, admissions and meetings.
Maintain good relations with all persons, having regular contact with consultant and their medical teams, including general practitioners, patients and relatives. Provide information and advice to patients and relatives regarding admissions and appointments.
Receive telephone and personal enquiries on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Please refer the Job description for details