Clerical Officer / Receptionist

at  Countess of Chester Hospital NHS Foundation Trust

Working Part Time: 22.5 Hours Per Week
An exciting opportunity has arisen for an enthusiastic, highly motivated and experienced individual to join our Reception/Clerical team at the Cardiorespiratory and Vascular Department at The Countess of Chester Hospital NHS Foundation Trust Hospital. You will be required to provide full reception and administrative support using a high level of initiative , common sense and discretion, demonstrating a professional and pleasant manner at all times. You must have good communication and organisational skills.
We would welcome applications from administrators who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve.
To undertake a full range of reception/clerical responsibilities.
Monitor, schedule and amend patient appointments following the clinical guidelines provided and adhering to the Trust Access Policy / Patient Pathway guidelines.
Good communication skills are essential as the post holder will need to liaise directly with patients and hospital staff.
A working knowledge of general office procedures and Microsoft packages is required, but full training will be provided in the use of Cerner, Tomcat and Medisec software. Medical terminology would be an advantage.
Whilst the primary objective of the post is to provide support to the Cardiorespiratory and Vascular Department, flexibility is required to work as part of a team covering peaks of workload and emergency cover to support the Department as required.
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
The Countess of Chester Hospital: providing 438 general and acute beds
Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application

Please refer the Job description for details