Clerical Officer / Secretary

at  The Christie NHS FT

DUTIES AND RESPONSIBILITIES Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment. Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have. Responsible for direct booking of appointments negotiation of future appointments with the patient on a face-to-face basis using the electronic diary. Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate.
Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests. Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures. Responsible for importing and exporting images to and from PACS using the Trusts intranet based request form and e-mail systems to record this activity.
Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trusts intranet based requesting system. Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked. Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed. Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting.
Obtain case notes, images and reports for radiologists within the department for specialist examination reviews. Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tool. Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary. To maintain and improve communication links between Radiology and other departments throughout the Trust.
Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings. Contribute to the training of new members of staff within the department, as required. Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems. To monitor and maintain appropriate levels of stationery as and when necessary.
Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training To participate in the Trusts mandatory training Any other duties, which after discussion, might be reasonably requested to maintain the smooth running of the department

Please refer the Job description for details