Clerical Officer

at  Swansea Bay University Health Board

The Audiology department is concerned with assessing and managing the hearing and balance function of patients of all ages in both Primary and Secondary Care. It also supplies several thousand hearing aids to adults and children each year and provides wax removal as part of the Primary Care Audiology service.
We are looking for a motivated clerical officer with good communication and a focus on customer care to work within the administrative team based in the Audiology departments either Neath Port Talbot or Singleton Hospitals. The post is permanent and 25 hours per week.
Clerical officers within the Audiology service are the first point of contact for patients with enquiries either by telephone, email, text or in person. The role will also involve entering referrals and logging appointments in the Audiology patient management system, making appointments for patients, processing stock arrivals and other general administrative duties. The clerical officer will be supported by the team leader and accountable to the office manager.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe’s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Given that the role includes a significant time spent communicating with patients by telephone or in person excellent communication skills and empathy are required for dealing with patients with D/deafness or hearing loss. Attention to detail is important to ensure accurate patient records and an ability to work as a team with both administrative and clinical colleagues is key to the role.
More information can be seen in the attached job description

Please refer the Job description for details