Clerk OSM Ramper (Bilingual)

at  Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The OSM Ramper Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN’s intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.

REQUIREMENTS

• Qualified OSM Ramper*
• Training in Service Reliability Strategies (SRS) and procedures*
• Certified under “Transportation of Dangerous Goods regulation” (Level 2 – TO4202)*
• Completed the self-instruction module on the handling of dangerous goods*
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
• Must be proficient in typing, operate a computer terminal, and common office equipment

• Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements* • Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS* Intermodal Clerk 2

• Knowledge of the Electronic Commerce industry standards
• Fluently bilingual both written and verbal (English and French)
• Navigate efficiently through EDI viewer
• Work without constant and direct supervision
• Make informed and timely decisions
• Display a customer-centric attitude
• Any experience/education/skills/knowledge for these above would be considered as an asset

• Provide transactional service requirements to Operations
• Validate and perform ramping for Ports and Terminals
• Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
• Formulate office procedures