Clien Services Coordinator (Scheduling / Rostering)

at  Home Instead

Home Instead Geelong & Bellarine Peninsula is a leading provider of high-quality, relationship-based in-home care for ageing adults. Home Instead Geelong was founded by Giovanni and Giselle Siano in 2018 and now employs over 400 people in the Geelong and surrounding regions, with offices in Geelong West, Clifton Springs and Torquay.
Home Instead Geelong won the most prestigious ‘Business of the Year 2021’ and the ‘Emerging Business (under 3 years) awards in the Geelong Business Excellence Awards, a prestigious award which celebrates the achievements of businesses in the Geelong region. More recently Home Instead Geelong won the Customer Service Award in the 2022 Community Achievement Awards for Regional Victoria.
We help with a range of personal and lifestyle needs while providing welcome companionship for ageing adults. Services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings and care management. We also provide specialist care within the following domains: Dementia, Parkinson’s disease, MND, MS and Palliative care at home.

SKILLS AND EXPERIENCE

• Previous experience in scheduling/rostering people and /or services in a very fast-paced environment would be an advantage.
• Customer service experience where telephone communication was the primary communication with clients and/or employees.
• Strong organisational, time management and problem-solving skills with previous office administration experience.
• Accurate data entry skills and experience in MS Office suite.
• An outgoing personality with high energy levels, good communication skills and personable telephone manager.
• A demonstrated interest and empathy in supporting older and vulnerable people.

ABOUT THE ROLE

Are you looking for variety in your role? Do you love engaging with people and building relationships? Do you want your next position to be part of something meaningful where you have an opportunity to make a difference in your local community?
If you answered yes, take the lead and be part of Home Instead!
Due to rapid expansion of the business, an exciting career opportunity exist in our Geelong West office for energetic, self-motivated, and highly organised team member who love nothing more than problem solving rosters and making a difference to the lives of vulnerable people in our community by providing world-class customer services!
The Care Services Coordinator is a full-time position, located at our Geelong West or Clifton Springs offices, best suited to someone who is driven, and client focused.

PRIMARY DUTIES, INCLUDE BUT ARE NOT LIMITED TO:

• Coordinate client services and CAREGivers schedules to ensure that all clients receive high quality services in a timely manner.
• Manage incoming requests in a friendly and professional manner.
• Ensure our CAREGivers and clients are perfectly matched based on established requirements (such as skills, experience, location and personality).
• Ensure our CAREGivers receive word-class customer service and they meet minimum weekly service hours.
• Work with key stakeholders providing relevant information from initial requests to end of services.
• Set up and finalise new client schedules.
• Ensure rosters are optimised and in line with the awards.