Client Associate - Psych Health

at  Health Partners

ABOUT HEALTH PARTNERS

Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.

SKILLS

Account Management
Customer Service
Issue Resolution

EDUCATION & QUALIFICATIONS

GCSEs in English

• Management of Occupational Health cases including
• Booking appointments, invoicing, closing cases
• Reviewing cases, chasing updates and gathering information
• Reviewing, proof reading and releasing reports
• Answering phone calls, making outbound calls and replying to emails.
• Using a cloud-based telephony system which records calls for training and quality purposes.
• Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
• Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
• Working towards our clients’ goals and the company’s key metrics.
• Display the company’s CORE values; Caring matters, One team, great Relationships and Excellence all round.
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
• Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.