Client Care Assistant - Real Estate

at  Robert Walters

Our client is seeking a dedicated and enthusiastic Client Care Assistant to join their Parnell team. This role is perfect for someone who thrives in a customer-focused environment and has a passion for real estate. The successful candidate will be responsible for ensuring superior customer service is delivered to all clients, leveraging valuable consumer insights to increase leads within the business, and nurturing relationships with both new and existing property owners.
Opportunity to work in a dynamic, customer-focused role within the real estate industry
Chance to leverage consumer insights to drive business growth
Commitment to self-education and continuous professional development

WHAT SETS THIS COMPANY APART:

Our client is a leading player in the real estate industry, known for their commitment to delivering exceptional customer service. They offer a dynamic and supportive work environment where continuous learning and development are encouraged. Their focus on leveraging consumer insights to drive business growth provides an exciting opportunity for those looking to make a significant impact.
What’s next:
If you’re ready to take your career to the next level in a customer-focused role within the real estate industry, don’t hesitate - email me today!
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300.
Our client is seeking a dedicated and enthusiastic Client Care Assistant to join their Parnell team. This role is perfect for someone who thrives in a customer-focused environment and has a passion for real estate ..

WHAT YOU’LL DO:

As a Client Care Assistant, you will play a pivotal role in delivering superior customer service to all clients. You will have the opportunity to engage with customers at various stages of their real estate journey, providing them with relevant property information and nurturing relationships. Your ability to understand and utilise CRM systems will be crucial in managing data and generating leads. You will also have the chance to contribute towards increasing our online presence through Google reviews and testimonials. This role requires a commitment to self-education, with regular attendance at corporate training sessions expected.

• Develop a strong understanding of One System applications and how these tools facilitate the sales journey and relationship development
• Follow up on digital enquiries and identify new customers to be serviced as property owners
• Provide relevant property information to customers via email, text, and post
• Refer and track leads to agents, implement after-sales programs, and nurture relationships with both new and past property owners
• Drive positive Google reviews and approve testimonials for online appearance
• Manage Hotstock, Pipeline, Geodata, and Data using designated CRM systems
• Document client engagements on CRMs and communicate with the database on a weekly basis for new listings, auctions, and sold properties
• Maintain clean data ensuring notes are kept up-to-date on Pipeline Spreadsheet And VaultRE
• Generate leads from existing pipeline and database by way of appraisals or by alerting important clients they need to call

The ideal Client Care Assistant will bring superior interpersonal and communication skills, coupled with a confident and friendly demeanour. A background in customer service, particularly within the real estate sector, would be highly advantageous. The successful candidate will have experience with CRM systems, such as MyDesktop, and will be adept at developing, documenting, and implementing new business procedures and strategies. A strong attention to detail is crucial for this role, as is the ability to work both autonomously and as part of a team.

• Superior interpersonal and communication skills are essential for this role
• Confident and friendly demeanour is required
• Ability to review and understand real estate applications easily is preferred
• Previous Customer Service experience would be advantageous
• Experience with MyDesktop or other CRM systems would be beneficial
• Ability to develop, document, and implement new business procedures and strategies is necessary
• Strong attention to detail is a must
• Ability to work autonomously and in a team environment is required
• Experience reporting professionally to managers on the outcomes of initiatives would be beneficia