Client Care Coordinator

at  Home Instead

OBJECTIVE

The Client Care Coordinator is expected to perform a variety of duties including

• Care consultations with potential clients and family members,
• Client/CAREGiver introductions
• Quality assurance visits with existing clients.
• Use a consultative sales approach to determine individual client’s needs
• Provide solutions and create a tailored service plan for clients
• Reflect the Home instead core values.
• Demonstrate open and effective communication with colleagues
• Focus on professional and personal development.

EDUCATION/EXPERIENCE/SKILLS

• College degree preferred.
• One year experience in home care, health care or senior-related industry required, or equivalent
• Computer Literacy
• Must possess a valid driver’s license and have access to a car
• Demonstrate discretion, integrity and fair-mindedness
• Demonstrate excellent written and verbal communication skills a
• Ability to establish collaborative working relationships with the team
• Ability to work independently and meet deadlines.
• Ability to plan, organize and prioritize
• Ability to travel on certain occasions as the business requires.
  Job Reference: IE - KP0027

RESPONSIBILITIES

• Work with other team members to coordinate various aspects of a client’s care
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.

The Client Care Coordinator is expected to perform a variety of duties including

• Care consultations with potential clients and family members,
• Client/CAREGiver introductions
• Quality assurance visits with existing clients.
• Use a consultative sales approach to determine individual client’s needs
• Provide solutions and create a tailored service plan for clients
• Reflect the Home instead core values.
• Demonstrate open and effective communication with colleagues
• Focus on professional and personal development